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Shipping & Returns

Shipping FAQ
1. What is the shipping insurance?
Marine insurance to provide international express delivery process for the protection and safety of products. You will not be charged an additional fee to instantly route the packet, if its report is lost or damaged.

2. When my order shipped?
1. Receive Time = working time + transmission time

Action: usually 1-3 days

Before your order, we need to prepare your products, test and verify the quality of the articles carefully packed. She needs to prepare your delivery time items, it is time to separate the delivery. I hope you can understand.

5-15 days after the ship is purchased most orders. Transit time may vary depending on different types of products. Orders are not delivered on weekends and holidays.

3. Where is my order confirmation?
Until your order is dispatched you will receive a confirmation e-mail addresses included e-mail of your purchase. If for some reason you do not get an email, check your spam folder and add our e-mail list sender. If you have questions, please contact our customer service at an appropriate time.

4. Do I have to pay taxes and fees, are internationally?
No additional costs are always customers. But the recipient will be fully responsible if there is a charge. Your order may be subject to import duties and taxes applicable when the goods arrive in your country. This is only a general rule, you should contact the specific number of customs offices and proportion.

We can not control, we are not liable for the taxes paid by taxes / fees. You will be responsible to pay additional costs for customs clearance. Customs policies vary widely from country to country, for more information, contact your local customs office. Note that in rare cases, a custom agent delay the delivery of some packages.

5. Check transport
When you place your order, be sure to use the billing address and contact information as it appears on your bank's credit. If the message does not exactly match the credit card, the files can be stored in the order pending verification. This may need to contact us directly. When the information specified delivery address, be sure to check your ZIP code, city and country are correct. If you follow the service express check-in, unless that information does not match their records, we may contact you to update this information, which may delay your order.

6. Indulge PO BOX (APO / FPO / DPO) react?
Generally, this service is not supported. But now we can not deliver to PO boxes and military addresses (APO, FPO) via standard shipping address.

Therefore, specify transport most accurate and updated, detailed and phone number for shipping. Your cooperation will be very grateful. All packages will be required to collect, if you can not log or delivery. If an item is returned because it was not delivered due to an incorrect address, the customer will be responsible for both the delivery and return costs.

7. Follow
Your monitoring package tracking. When your order is shipped, the tracking number and e-mail confirmation of the network will be sent to you. After receiving the e-mail, your check within 48 hours of monitoring.

You can also log into your account to track your order.

It is recommended to honestly add to your mailing list, so you can get a confirmation from us regarding your order. Check your spam / junk folder if you did not get a reply three days.

If you have any questions about shipping your order have any questions, do not hesitate.

8. wrong items or defective I received.
If you get an error check for projects and programs, or your failure we now know from our customer service. Provide as much detailed information, including photos that questions relating to orders and projects, we will find a decent way to solve this for you.

9. In the absence of any part of my order.
Although the various projects Arrivals sometimes we do not send them, we all ordered products on time, so that some of your items arrive separately. There is an e-mail, saying that if your items are shipped separately. So, first check your inbox, if you have questions, please contact us at the appropriate time.

10. You can choose express delivery, urgent
We are pleased to offer messaging services. However, we are before you choose this option, you must take into account the additional costs. Or pay duties when the package reaches its destination. These costs are paid by the recipient of the package. Unfortunately we have no such statements can not have control, but you can not say what will be the cost, a big difference between politics and tariffs between countries. We suggest that you contact current expenses before ordering your local customs office, in order not to be accused, have not thought surprised.

Note: We regret that we can send the paperwork current local because of restrictions on international shipping in Tunisia, Morocco and Algeria. We apologize for any inconvenience this may cause.

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